In light of the current situation with Covid-19, we feel that it is essential to reassure you that the well-being and safety of our customers and team members is of the utmost importance to us.

Written by: Yarl Christie

Coronavirus Update October 2021

 

FAQs

Am I able to visit the showroom?

Absolutely! The opening times are on the website and you are welcome to visit. No appointment necessary. Please note that not everything on our site is on display so you may want to call ahead and our helpful sales team can check to ensure that what you want to see is on display. We remain vigilant and our sales team are happy to wear masks and hand sanitiser is readily available. We continue to deep clean on a regular basis.

Are deliveries affected by the HGV driver shortage?

There are issues throughout the delivery network with driver shortage that is having a minor impact on delivery date options. We recommend building in a little more slack than normal and if you have a fitter booked then call us on 0113 320 0223 so we can advise on the delivery options to your postcode.

Are there stock shortages?

We do try to ensure our site only offers products that are available but we are still experiencing delays on certain lines as the supply chain continues to try and catch up on production. The vast majority is either in stock or on short lead times but once again if in doubt just call the Sales team on 0113 320 0223 and they can check availability and if the product is not available to your required timescale are then able to offer alternatives.

Am I still able to order samples online?

Yes, of course! Our sample service is still available and still free. Order up to 3 samples free of charge. Please note that some of our samples are sent directly from ourselves first class and some are sent from the manufacturers themselves and may take a few days longer to land. If you don’t receive your samples within 7 working days, please contact us on 0113 320 0223 or email customerservices@storiesflooring.co.uk

How do I contact you to enquire about an existing order/an order I want to place?

The sales team are available on 0113 320 0223 or if you cant call then email on info@storiesflooring.co.uk or catch up with us on live chat.