Coronavirus Update May 2021Written by: Yarl Christie
In light of the current situation with Covid-19, we feel that it is essential to reassure you that the well-being and safety of our customers and team members is of the utmost importance to us.
At Stories Flooring we are continuing with business as usual, delivering the best possible service under the current restrictions.
What we are doing:
- Taking online orders.
- Delivering Orders (using the measures below)
- Posting samples (via Royal Mail)
- Available to speak to our customers should they have any concerns.
- As of the 12th of April our store will be open to the public
Our colleagues that are unable to work from home are still working from the office and showroom. They are making sure they adhere to the social distancing rules and wearing face coverings to minimise the risk of contamination.
Am I able to visit the showroom?
As of the 12th of April 2021 we will be reopening our showroom.
How are you handling deliveries?
We are not currently taking signatures on delivery and instead we are asking for a name and taking a photo as proof, this can be done from a distance. You do not even need to leave your home as the delivery can be left on your doorstep to reduce risks of Coronavirus transmission. All delivery drivers abide by current Covid-19 regulations.
Am I still able to order samples online?
Yes, of course! Our samples service is still available and free. The only difference is that we have now upped the number of samples you can order from 3 to 6. We believe this will give you a better idea of which flooring would be best for your home. Royal Mail are really busy at the moment, please allow an extra few days for your samples to arrive, we thank you for your patience during this time. If you haven't received your sample in 7 working days, please contact us on 0113 320 0223. Unfortunately, we have recently experienced some problems with our sample deliveries.
How can I contact you to enquire about an existing order/an order I want to place?
Our sales team is always available to answer any questions you may have. They are available either by phone on 0113 320 0223 or via email email@example.com.
We are currently experiencing some extreme issues within the delivery network and this is causing some delays with certain products. Please contact our sales team to check stock and get a more accurate delivery date.