I have extensive experience as a contact centre professional, with a proven track record for delivering results. Leading sales teams to deliver across multiple KPI in call centres and in branch, my focus is always on improving the bottom line.
For more than 20 years, I worked with Endsleigh Insurance. My role included multi-site and branch management, meeting individual sales targets and monitoring contact centre team performance. I was also tasked with recruiting quality candidates for both contact centre environments and in branch. Here, I also developed a proven record for succession planning.
My time spent within the sector has helped me to develop strong business to business sales experience. Throughout the university and teaching union marketplace, I also developed relationship nurturing skills.
I am currently the General Manager of Stories Flooring, responsible for all aspects of running the business.